Prime Energy is a member of the Electricity and Gas Complaints Commissioner Scheme and operates a free internal complaints process. To register a complaint or dispute please contact Prime Energy (in the first instance): email:   phone: 0800 402 403

We are committed to the provision of best possible service and treat all complaints and or disputes seriously. We undertake to acknowledge your issue within 2 working days. In the event you are unhappy with our resolution process you may refer your complaint/dispute to the Utilities Disputes Ltd.

The Utilities Disputes Ltd Scheme is the approved scheme under the Electricity Industry Act 2010 and its purpose is to provide a complaints resolution scheme for the Electricity and Gas sectors to investigate and facilitate the satisfaction, settlement or withdrawal of complaints.

The contact detail for the Utilities Disputes Ltd is as follows: email: phone: 0800 22 33 40