COMPLAINTS AND INDEPENDENT ADVICE

Prime Energy is a member of the Electricity and Gas Complaints Commissioner Scheme and operates a free internal complaints process. To register a complaint or dispute please contact Prime Energy (in the first instance).  We are committed to the provision of the best possible service and treat all complaints and disputes seriously.  

email: info@prime.co.nz   phone: 0800 402 403

In the event you are unhappy with our resolution process you may refer your complaint/dispute to Utilities Disputes. They provide a free independent dispute resolution service and can be contacted on 0800 22 33 40 or on their website.

Consumer Powerswitch is a free and independent service that helps make sure your power and pricing plan is best for you.