Prime Energy is a member of the Electricity and Gas Complaints Commissioner Scheme and operates a free internal complaints process. To register a complaint or dispute please contact Prime Energy (in the first instance): email: email@example.com phone: 0800 402 403
We are committed to the provision of best possible service and treat all complaints and or disputes seriously. We undertake to acknowledge your issue within 2 working days. In the event you are unhappy with our resolution process you may refer your complaint/dispute to the Utilities Disputes Ltd.
The Utilities Disputes Ltd Scheme is the approved scheme under the Electricity Industry Act 2010 and its purpose is to provide a complaints resolution scheme for the Electricity and Gas sectors to investigate and facilitate the satisfaction, settlement or withdrawal of complaints.